Refunds

Draft for owner review. This policy is not approved for live sales.

The refund window

A refund can be requested within 14 days of the purchase date. Email hello@poweredbyeden.com from the purchase address, or include that address and the product name so the order can be found. Include the order reference if available. Do not send full card details.

What happens next

Support reviews the request and confirms the outcome by email. An approved refund is returned through Stripe to the original payment method. The payment provider and bank determine when the credit appears. A request or pending refund does not mean the bank has completed the return.

If a refund fails, support can investigate and arrange the next step. Contact hello@poweredbyeden.com if the expected credit has not arrived.

Product and community access

A full refund ends the web access granted by that purchase, including an eligible community membership. If another active purchase independently grants the same product, that access remains. A partial refund leaves product access in place.

A refund for a web product does not change a separate app purchase or subscription. Keep or delete previously downloaded copies according to the resolution confirmed by support.

Access or delivery problems

For a missing email, try requesting a fresh sign-in link from My Products. For any other delivery or access issue, email hello@poweredbyeden.com. The 14-day refund window does not replace rights that apply under law.